CX VENDOR DIRECTORY

The CX Vendor Directory in our Know It All (KIA) online community showcases top industry vendors and provides easy access to detailed company information and services with an effortless way to connect. Vendors marked as an "Execs In The Know Community Partner" have collaborated with us this year, adding an extra layer of trust and credibility. Explore the directory by different service categories to find and engage with industry-leading vendors dedicated to enhancing customer experiences.

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17 Entries
 
 
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ASAPP is an AI solution provider committed to solving the toughest problems in customer service. Our flagship product, GenerativeAgent®, is a platform built from the ground up to handle complex, multi-turn conversations with enterprise-grade performance, safety, and control.

#ArtificialIntelligence
#Self-Service
#ParticipatingPartners

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Call Center Concierge is a global outsourcing agency that matches businesses with their ideal BPO partner. Our curated CX portfolio features trusted contact centers delivering concierge-level customer care and AI-driven solutions to over 500 clients through 60,000 agents across 19 countries.

#ArtificialIntelligence
#ChannelStrategy
#Coaching/Recruiting/Training
#CXConsultingServices
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#LanguageServices
#LeadershipandBrandCulture
#Operations
#Outsourcing
#QualityandCSAT
#Self-Service
#SocialEngagement
#Telephony/Telco/IVR/ACD
#TrainingPerformanceManagement
#WorkforceManagement

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COPC Inc. is the global leader in optimizing the customer experience and improving operational performance. With over 28 years of expertise, we provide consulting, training, research, and certification services that deliver measurable results.


#ArtificialIntelligence
#ChannelStrategy
#Coaching/Recruiting/Training
#CXConsultingServices
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#LeadershipandBrandCulture
#Operations
#Outsourcing
#QualityandCSAT
#Self-Service
#TrainingPerformanceManagement
#WorkforceManagement


#ParticipatingPartners

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Flip is the only Voice AI vendor that can deliver the real deal: Voice AI that doesn’t deflect - it resolves, doesn’t take months to deploy - takes minutes, doesn’t deal in BS - delivers on results.


#ArtificialIntelligence
#ChannelStrategy
#CXConsultingServices
#DataAnalytics/VoiceoftheCustomer
#Operations
#QualityandCSAT
#Self-Service
#Telephony/Telco/IVR/ACD


#ParticipatingPartners

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Freshworks builds uncomplicated software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use and quick to deliver results.

#ArtificialIntelligence
#CustomerRelationshipManagement
#EmployeeEngagement

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Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record.


#ArtificialIntelligence #ChannelStrategy #CustomerRelationshipManagement #DataAnalytics/VoiceoftheCustomer #Operations

 #QualityandCSAT #Self-Service #WorkforceManagement #ParticipatingPartners

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harpin AI is the growth partner for enterprises. With harpin AI, CX, sales, ops, and marketing teams transform everyday interactions into revenue-driving outcomes, converting faster, personalizing at scale, and unlocking executive and board-level clarity.


#ArtificialIntelligence
#ChannelStrategy
#CXConsultingServices
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#Operations
#QualityandCSAT


#ParticipatingPartners

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Laivly’s proprietary platform, Sidd, enables the world’s biggest brands to deploy the latest technology to their existing CX programs, swiftly and without extensive integration barriers.


#ArtificialIntelligence
#ChannelStrategy
#Coaching/Recruiting/Training
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#Operations
#QualityandCSAT
#Self-Service
#WorkforceManagement


#ParticipatingPartners

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livepro is a knowledge management platform designed to improve the efficiency and effectiveness of customer service teams, particularly in contact centers.

#ArtificialIntelligence
#CustomerRelationshipManagement
#Self-Service
#Telephony/Telco/IVR/ACD
#WorkforceManagement
#ParticipatingPartners

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PTP is a professional services firm delivering innovative customer service solutions across contact center and self-service platforms that cut costs, enhance investments, and improve customer satisfaction.


#ArtificialIntelligence #ChannelStrategy #CXConsultingServices #Self-Service #Telephony/Telco/IVR/ACD #ParticipatingPartners

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ROI CX Solutions has been a trusted leader in the customer experience industry for over 16 years, delivering full-service, integrated inbound and outbound contact center solutions.

#ArtificialIntelligence
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#LanguageServices
#Operations
#Outsourcing
#QualityandCSAT
#TrainingPerformanceManagement
#WorkforceManagement
#ParticipatingPartners

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transcosmos leads the digital evolution across Asia's high-growth markets as a premier BPO partner, offering comprehensive CX and BPO solutions that transform business possibilities into reality.

#ArtificialIntelligence
#CXConsultingServices
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#LanguageServices
#Operations
#Outsourcing
#QualityandCSAT
#Self-Service
#SocialEngagement
#Telephony/Telco/IVR/ACD

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UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.


#ArtificialIntelligence
#ChannelStrategy
#CXConsultingServices
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#QualityandCSAT
#Self-Service
#Telephony/Telco/IVR/ACD
#WorkforceManagement


#ParticipatingPartners

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Zendesk delivers smarter experiences across the entire customer journey. Businesses, agents and consumers all benefit from the power of everyday interactions thanks to our industry leading solutions and expertise.


#ArtificialIntelligence
#CXConsultingServices
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#QualityandCSAT
#Self-Service
#SocialEngagement
#TrainingPerformanceManagement
#WorkforceManagement


#ParticipatingPartners

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