AI has become an integral part of the modern business landscape, with some brands already leveraging its power to transform their operations. In a recent Gladly Connect Live 2024 panel , CX leaders from three brands — Rothy’s , Breeze Airways , and BSN Sports — discuss their...
As AI and automation become more essential to customer service and support teams, brands that learn to adopt and integrate these technologies effectively will have a substantial advantage in the fight for customer loyalty. We spoke with experts in customer service from Victoria Beckham...
Ecommerce brands that build passionate followings can struggle to maintain their connection with customers as they grow. To support ongoing growth, companies tend to prioritize speed over preserving personalization in customer experiences. But what if brands could have both? An example of CX...
Customer loyalty is becoming the main competitive advantage and the greatest currency for ecommerce brands. To thrive in the “ loyalty economy ,” brands need lasting, high-value relationships with customers. For this reason, companies are looking for every technological advantage possible to...
OP360 is a US-headquartered BPO providing nearshore and offshore support to ambitious companies.
AI and automation have rapidly increased the efficiencies of CX teams across the globe, making daily tasks far easier while empowering agents to do more with less effort — and in less time. But some support centers still have hesitations around adopting AI, especially ones that might not fully...
CX leaders have long relied on outsourced customer service teams — also called business process outsourcing (BPO) call centers — to provide additional CX resources. This practice is especially common during busy seasons, like the holidays. But while BPOs can provide a quick boost of temporary...
With the promise of improved efficiency , deeper insights, and richer customer experiences , artificial intelligence (AI) has captured the imaginations of companies across all industries — and ecommerce is no exception. But how can ecommerce companies cut through the hype to implement AI...
Taking AI in-house is an option many businesses are exploring with the hopes to maintain full control over their technological infrastructure. But is it smart to implement homegrown generative AI solutions without the ongoing assistance and knowledge of seasoned experts? The decision to build...
Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality. Thanks to technological improvements and broader adoption, AI is beyond...
Login to "KIA"
Learn More
Join "KIA"
About Execs In The Know
info@execsintheknow.com
Join the Mailing List
Privacy Policy